Shipping policy

Shipping destinations

Thakasa currently accepts and ships online orders only within the continental United States. We do not currently ship internationally or to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories unless an available shipping option is specifically displayed during checkout.

Order processing

Most orders are processed within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from transit time. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.

Standard shipping

• Standard delivery generally takes 3–5 business days after processing.

The exact shipping cost and available delivery methods are displayed during checkout before payment.

Expedited shipping

Expedited shipping may be available for eligible products and destinations. Available rates and delivery estimates are displayed at checkout.

Expedited delivery does not shorten order-processing time unless specifically stated.

Large or oversized products

Furniture, oversized, heavy, or freight-delivered products may have different shipping charges and delivery estimates. Any required shipping charge will be displayed during checkout before payment.

Some deliveries may require an appointment, signature, curbside receipt, or customer assistance with unloading. Product-specific delivery conditions will be displayed on the product page or communicated before shipment.

Tracking

When available, tracking information is sent to the email address provided during checkout after the order ships. Tracking may take up to 24–48 hours to update after the carrier receives the shipment.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected.

Once an order has shipped, we cannot guarantee that the carrier can change or redirect the delivery address. Additional carrier charges resulting from an incorrect address may be the customer’s responsibility.

Delays

Delivery dates are estimates and are not guarantees. Weather, carrier disruptions, holidays, supply interruptions, and other circumstances outside our reasonable control may affect delivery.

We will provide available updates when we learn of a material delay.

Lost or damaged packages

If tracking shows that a package was delivered but it cannot be located, contact the carrier and Thakasa promptly.

If an item arrives damaged or incorrect, contact us within 48 hours of delivery and provide:

• Order number

• Photographs of the product

• Photographs of the packaging

• Shipping label or waybill

• Description of the damage or error

Do not discard the item or packaging until we provide instructions.